Pinout problem with security dongle

[rud-23]

can you please help me, i extended mi airbag tool subscription now i am having this problem
i have already re-intalled the drivers but still does not work can you fix it trough team viewer

[smart-prog]

First Instal USB Drivers for dongle check support section in forum!

[rud-23]

i have already reinstalled the drivers and have disable the firewall but it still doing the same thing can you fix via team viewer

[rud-23]

AST SN :00734999
CPT SN: D7F61D05B8E2DE57
please help me anyone, have been trying to get help for a couple of days but have been unsuccessful, i can not use my tool it is giving an error i jut want to use the tool i have already paid, please if i am doing something wrong let me know what it is and i will fix it
i have already installed the drivers, disable the windows firewall and still having this same problem i am desperate here'''
I HAVE EMAILED, SENT MESSAGE VIA SKYPE AND STILL CAN'T GET ANY HELP PLEASE I AM JUST A CUSTOMER THAT PAID AND NEEDS TO USE HIS TOOL, I AM ATTACHING A PICTURE OF THE PROBLE

[smart-prog]

Check You windows system SMART-CARD drivers!

[rud-23]

windows smart card reader drivers i have checked and have updated and still i am getting this problem, is there something you could do over teamviewer to help me

[CPT]

Hello.

We have back today from Dubai Automechanika 2022.
Tomorrow first day in office.
Call me tomorrow please by Watsapp +48 509 399. ( after12.00 Poland Time )
We can check online by TeamViewer Your problem.
Maybe we can repair remote.

Regards

[rud-23]

nedd help with this
Need clear crash data, for this module please help
volkswagen-arteon-2021/3q0-959-655-dl-renesas rh850 r7f701071...

[AST_Support]

AirbagCANServiceTool supports this part number.

[rud-23]

nedd help with this
Need clear crash data, for this module please help
volkswagen-arteon-2021/3q0-959-655-dl-renesas rh850 r7f701071.

[rud-23]

AirbagCANServiceTool does not support

[AST_Support]

In the lower right corner, "Clear Crash by dump".