dongle security device not found

[donn]

hi dear , my airbag can service tool app showing that the dongle security device not found even if i connect the USB flash and smart obd

[smart-prog]

Reinstall USB driver for USB dongle!

[donn]

i did that but with no avail

[aremigij]

Try on another PC, maybe it's PC problem

[donn]

I try on three PCs with the same problem

[aremigij]

seems to be the problem in USB dongle

[smart-prog]

What Problem iin USB Dongle maybe you not istalled drivers?

[donn]

I installed the driver

[donn]

Is there any solution?

[smart-prog]

I need access to You PC!

[donn]

I sent you my id on PM

[fredi]

The equipment worked perfectly on the pc, the license expired and i renewed it, and the next day the program didn't work.
I uninstalled the drivers and reinstalled them but still without success.

[fredi]

It appears to stop recognizing the dongle

[fredi]

I tried it on another pc and it didn't work.

[donn]

what could i do now ?
my business stopped
i sent you my id and password
if you could access my pc and solve the problem please