AST stop working after renew

[jacostanzo]

Need help my AST stop working after renew license, after update my card SN and box SN its all 0000000.
Before renew card and box have the right serial number. Thanks

[smart-prog]

You not finish Update procedure or CANCELED! Now you need contact to your sales manager.

[jacostanzo]

You not finish Update procedure or CANCELED! Now you need contact to your sales manager.

I didn't stop anyting I do update as ussually, and after that no work. I try to contact by email, webchat and skype since 30/12/21 nobody answer me. Im waiting for help

[robson73]

Hello, a similar situation has been granted a license and the key is asking for registration, no registration possible

[robson73]

Device not found: Error 8010002E
Connection to server... ok
Dongle security device not found.
Please reconnect Dongle, and try again.
Connection to server... ok

[jacostanzo]

Device not found: Error 8010002E
Connection to server... ok
Dongle security device not found.
Please reconnect Dongle, and try again.
Connection to server... ok

The worst part is that nobody answer, almost a month asking for help. Very bad support, It will be my last renew os AST, I lost 1 month without using

[smart-prog]

Dear Customer
Please Contact to Me PM or You salles manager.
Send Me BOX ID and TeamViewer Access to You PC!

[airbagsC]

I have the same problem

. the update stopped by itself and now it doesn't work

please help

[smart-prog]

I have the same problem

. the update stopped by itself and now it doesn't work

please help

Please Post WHAT Problem You Have?

[airbagsC]

Please Post WHAT Problem You Have?

i need a recovery please

[Manoj5849]

same here !

[smart-prog]

same here !

Dear Customer
Please Contact to Me PM or You salles manager.
Send Me BOX ID and TeamViewer Access to You PC!

[airbagsC]

now its ok.thanks

[smart-prog]

now its ok.thanks

Big Thanks for Info!